Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: Libro
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The other invisible hand: Delivering public services through choice and competitionLe Grand, JulianPrinceton: Princeton University Press 2009Texto completo disponible |
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2 |
Material Type: Tesis de Maestria
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A tributação do ISS na sociedade da informaçãoGarcia, Regina Vitoria SoaresBiblioteca Digital de Teses e Dissertações da USP; Universidade de São Paulo; Faculdade de Direito 2013-05-27Acceso en línea. La biblioteca tiene también copias físicas. |
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3 |
Material Type: Artículo
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Increasing citizen satisfaction with municipal services: the function of intangible factorsGendel-Guterman, Hanna ; Billig, MiriamInternational review on public and nonprofit marketing, 2021-06, Vol.18 (2), p.171-186 [Revista revisada por pares]Berlin/Heidelberg: Springer Berlin HeidelbergTexto completo disponible |
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4 |
Material Type: Tesis de Maestria
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A regra-matriz de incidência do imposto sobre serviços de qualquer naturezaFortes, Mauricio Cezar AraújoBiblioteca Digital de Teses e Dissertações da USP; Universidade de São Paulo; Faculdade de Direito 2009-05-19Acceso en línea. La biblioteca tiene también copias físicas. |
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5 |
Material Type: Artículo
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A retrospective analysis: ICT for improved municipal service delivery amidst COVID 19: ICT and Municipal Service DeliveryJoseph, Juliet ; Williams, RobynEureka, Social and Humanities (Online), 2022-05 (2), p.70-85 [Revista revisada por pares]Tallinn: Scientific Route OÜTexto completo disponible |
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6 |
Material Type: Libro
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Municipal services and employees in the modern city new historic approachesMichèle Dagenais 1957-; Irene Maver; Pierre-Yves SaunierAldershot, Hampshire, England Ashgate Burlington, VT c2003Disponible en FAUMA - Fac. Arquit. Urbanismo - Maranhão (352 M966 2003 )(Obténgalo) |
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7 |
Material Type: Artículo
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Allocating municipal services to individuals with complex rehabilitation needs - a discourse analysis of individual administrative decision lettersEkenes, Maren ; Oldeide, Olin ; Wehling, EikeBMC health services research, 2024-04, Vol.24 (1), p.460-460 [Revista revisada por pares]England: BioMed Central LtdTexto completo disponible |
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8 |
Material Type: Artículo
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Asymmetry in inter-municipal cooperation in health services – How does it affect service quality and autonomy?Arntsen, Bjørnulf ; Torjesen, Dag Olaf ; Karlsen, Tor-IvarSocial science & medicine (1982), 2021-03, Vol.273, p.113744-113744, Article 113744 [Revista revisada por pares]England: Elsevier LtdTexto completo disponible |
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9 |
Material Type: Artículo
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Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking ProjectAmmons, David N. ; Rivenbark, William C.Public administration review, 2008-03, Vol.68 (2), p.304-318 [Revista revisada por pares]Malden, USA: Blackwell Publishing IncTexto completo disponible |
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10 |
Material Type: Artículo
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Assessing the municipal service quality of residential neighborhoods based on SERVQUAL, AHP and Citizen's Score Card: A case study of Dhaka North City Corporation area, BangladeshAfroj, Sadia ; Hanif, Fahmida ; Hossain, Muntasir Bin ; Fuad, Nafis ; Islam, Ishrat ; Sharmin, Nusrat ; Siddiq, FaribaJournal of urban management, 2021-09, Vol.10 (3), p.179-191 [Revista revisada por pares]Amsterdam: ElsevierTexto completo disponible |