The implications of eWOM adoption on the customer journey
Ngarmwongnoi, Chananchida ; Oliveira, João S ; AbedRabbo, Majd ; Mousavi, Sahar
The Journal of consumer marketing, 2020-10, Vol.37 (7), p.749-759 [Periódico revisado por pares]Santa Barbara: Emerald Publishing Limited
Texto completo disponível