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The 193 call center, a meaningful public ser vice!

Maud Eickhoff Laerte Sznelwar 1956-

Work: a journal of prevention, assessment and rehabilitation Amsterdam v. 41, p. 36-41, Supplement 1, 2012

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Título:
The 193 call center, a meaningful public ser vice!
Autor: Maud Eickhoff
Laerte Sznelwar 1956-
Assuntos: CORPO DE BOMBEIROS (DESEMPENHO EFICIÊNCIA); SERVIÇO AO CLIENTE; SEGURANÇA PÚBLICA; ERGONOMIA NO TRABALHO; SATISFAÇÃO DO CONSUMIDOR
É parte de: Work: a journal of prevention, assessment and rehabilitation Amsterdam v. 41, p. 36-41, Supplement 1, 2012
Descrição: This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of São Paulo. The final objective of the research is to identify the prescribed task, the real work executed and strategies used by workers to meet the demands of the job. Starting by identifying the tasks and activities developed, this article analyzes the work of the emergency services call center which is of vital importance to the organizational structure, since it is the start point for the process that results in fulfilling the corporation’s mission
Editor: Amsterdam
Data de criação/publicação: 2012
Formato: p. 36-41.
Idioma: Inglês

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