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1
Evidence-Based Practice and Organizational Development in Libraries
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Evidence-Based Practice and Organizational Development in Libraries

Russell, Keith W

Library trends, 2008-03, Vol.56 (4), p.910-930 [Periódico revisado por pares]

Baltimore: Johns Hopkins University Press

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2
Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics
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Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics

Simmonds, Patience L ; Andaleeb, Syed Saad

Library trends, 2001-04, Vol.49 (4), p.626-634 [Periódico revisado por pares]

Urbana, Ill: Johns Hopkins University Press

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3
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization
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Artigo
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Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization

Phipps, Shelley

Library trends, 2001-04, Vol.49 (4), p.635-661 [Periódico revisado por pares]

Urbana, Ill: Johns Hopkins University Press

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4
Measuring Outcomes: Applying Cost-Benefit Analysis to Middle-Sized and Smaller Public Libraries
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Measuring Outcomes: Applying Cost-Benefit Analysis to Middle-Sized and Smaller Public Libraries

Holt, Glen E ; Elliott, Donald

Library trends, 2003-01, Vol.51 (3), p.424-440 [Periódico revisado por pares]

Baltimore: Johns Hopkins University Press

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5
Introduction
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Introduction

Druin, Allison

Library trends, 2005-10, Vol.54 (2), p.173 [Periódico revisado por pares]

Baltimore: Johns Hopkins University Press

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6
Public Opinion and the Funding of Public Libraries
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Public Opinion and the Funding of Public Libraries

Allen, Bryce

Library trends, 2003, Vol.51 (3), p.414-423 [Periódico revisado por pares]

Baltimore: Johns Hopkins University Press

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7
Innovative United Kingdom Approaches To Measuring Service Quality
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Innovative United Kingdom Approaches To Measuring Service Quality

Winkworth, Ian

Library trends, 2001-04, Vol.49 (4), p.718-731 [Periódico revisado por pares]

Urbana, Ill: Johns Hopkins University Press

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8
Project Ethnography: An Anthropological Approach To Assessing Digital Library Services
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Artigo
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Project Ethnography: An Anthropological Approach To Assessing Digital Library Services

Seadle, Michael

Library trends, 2000-10, Vol.49 (2), p.370-385 [Periódico revisado por pares]

Champaign, IL: Graduate School of Library and Information Science

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9
The Keys to the Kingdom Have Been Distributed: An Organizational Analysis of an Academic Computing Center
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The Keys to the Kingdom Have Been Distributed: An Organizational Analysis of an Academic Computing Center

McCombs, Gillian M

Library trends, 1998-04, Vol.46 (4), p.681-698 [Periódico revisado por pares]

Urbana, Ill: Johns Hopkins University Press

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10
School library/media supervision in stale agencies
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School library/media supervision in stale agencies

Hoffman, Elizabeth P

Library trends, 1978-10, Vol.27 (2) [Periódico revisado por pares]

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