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Refinado por: autor: Gouvêa, M remover autor: Toledo, G remover
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1
Administração das rodovias do estado de São Paulo
Administração das rodovias do estado de São Paulo
Material Type:
Artigo de Congresso 		Adicionar ao Meu Espaço

Administração das rodovias do estado de São Paulo

Maria Aparecida Gouvêa Geraldo Luciano Toledo; Lino Nogueira Rodrigues Filho; Encontro de Administração Pública e Governança - ENAPG (1. 2004 Rio de Janeiro)

Anais Rio de Janeiro : ANPAD, 2004

Rio de Janeiro ANPAD 2004

Localização: FEA - Fac. Econ. Adm. Contab. e Atuária    (CD 201 ) e outros locais(Acessar)

2
The sensitivity to prices in function of the delivery time of services of a post office company
The sensitivity to prices in function of the delivery time of services of a post office company
Material Type:
Artigo de Congresso 		Adicionar ao Meu Espaço

The sensitivity to prices in function of the delivery time of services of a post office company

Geraldo Luciano Toledo Maria Aparecida Gouvêa; Lino Nogueira Rodrigues Filho; Conference on Time and Management (2000 Palermo)

Abstracts Palermo : ISIDA, 2000

Palermo ISIDA 2000

Item não circula. Consulte sua biblioteca.(Acessar)

3
Strategic positioning process and image of bank services the case of brazilian commercial banks
Strategic positioning process and image of bank services the case of brazilian commercial banks
Material Type:
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Strategic positioning process and image of bank services the case of brazilian commercial banks

Maria Aparecida Gouvêa Geraldo Luciano Toledo; Recent Advances in Retailing & Services Science Conference (6. 1999 Las Croabas)

Book of abstracts Las Croabas : EIRASS, 1999

Las Croabas EIRASS 1999

Item não circula. Consulte sua biblioteca.(Acessar)

4
A proposal to supply financial services in post offices
A proposal to supply financial services in post offices
Material Type:
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A proposal to supply financial services in post offices

Maria Aparecida Gouvêa Geraldo Luciano Toledo; Lino Nogueira Rodrigues Filho; European Seminar Small Business Seminar (29. 1999 Cascais)

Supporting the development of SMEs : best practices and innovations in financing Cascais : European Foundation for Management Development, 1999

Cascais European Foundation for Management Development 1999

Item não circula. Consulte sua biblioteca.(Acessar)

5
Activities for the control of the quality of customer service the case of a service company
Activities for the control of the quality of customer service the case of a service company
Material Type:
Artigo de Congresso 		Adicionar ao Meu Espaço

Activities for the control of the quality of customer service the case of a service company

Geraldo Luciano Toledo Maria Aparecida Gouvêa; Lino Nogueira Rodrigues Filho; High Technology Small Firms Conference (7. 1999 Manchester)

Proceedings Manchester : Manchester Business School, 1999

Manchester Manchester Business School 1999

Item não circula. Consulte sua biblioteca.(Acessar)

6
The levels of freedom of purchasing decision. [Em CD-ROM]
The levels of freedom of purchasing decision. [Em CD-ROM]
Material Type:
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The levels of freedom of purchasing decision. [Em CD-ROM]

Maria Aparecida Gouvêa Geraldo Luciano Toledo; Standing Conference on Organisational Symbolism (17. 1999 Edinburgh)

Taking liberties Edinburgh : Napier Univeristy, 1999

Edinburgh Napier University 1999

Item não circula. Consulte sua biblioteca.(Acessar)

7
Evaluation of the image and the quality or urban transport service a proposal of methodology and an application of the method in the metropolitan region of São Paulo
Evaluation of the image and the quality or urban transport service a proposal of methodology and an application of the method in the metropolitan region of São Paulo
Material Type:
Artigo de Congresso 		Adicionar ao Meu Espaço

Evaluation of the image and the quality or urban transport service a proposal of methodology and an application of the method in the metropolitan region of São Paulo

Maria Aparecida Gouvêa Geraldo Luciano Toledo; Lino Nogueira Rodrigues Filho; BALAS 1999 (1999 New Orleans)

Latin America´s new millennium : reaching El Dorado New Orleans : Business Association of Latin American Studies, 1999

New Orleans Business Association of Latin American Studies 1999

Localização: FEA - Fac. Econ. Adm. Contab. e Atuária    (658 B979L 1999 ) e outros locais(Acessar)

8
Quality management in services marketing levels of acceptance of financial services in mailing agencies
Quality management in services marketing levels of acceptance of financial services in mailing agencies
Material Type:
Artigo de Congresso 		Adicionar ao Meu Espaço

Quality management in services marketing levels of acceptance of financial services in mailing agencies

Maria Aparecida Gouvêa Geraldo Luciano Toledo; Lino Nogueira Rodrigues Filho; Annual POMS Conference (15. 2004 Cancun, Mexico); World POMS Conference (2. 2004 Cancun, Mexico)

POM´s expanding constellation : conference papaers Miami : POMS/EurOMA/JSPM, 2004

Miami POMS/EurOMA/JSPM 2004

Localização: FEA - Fac. Econ. Adm. Contab. e Atuária    (658.503 A615 ) e outros locais(Acessar)

9
Service attributes, perceived value and pricing an empirical study with the Brazilian post office
Service attributes, perceived value and pricing an empirical study with the Brazilian post office
Material Type:
Artigo de Congresso 		Adicionar ao Meu Espaço

Service attributes, perceived value and pricing an empirical study with the Brazilian post office

Geraldo Luciano Toledo Maria Aparecida Gouvêa; Lino Nogueira Rodrigues Filho; BALAS 2000 (2000 Caracas)

Management of integrated markets : one America? Caracas : Business Association of Latin American Studies/Instituto de Estudios Superiores de Administración, 2000

Caracas Business Association of Latin American Studies/Instituto de Estudios Superiores de Administración 2000

Localização: FEA - Fac. Econ. Adm. Contab. e Atuária    (CD 56 )(Acessar)

10
The prices of mailing services evaluated by companies
The prices of mailing services evaluated by companies
Material Type:
Artigo 		Adicionar ao Meu Espaço

The prices of mailing services evaluated by companies

Maria Aparecida Gouvêa Geraldo Luciano Toledo; Lino Nogueira Rodrigues Filho

Marketing Intelligence & Planning West Yorkshire v. 19, n. 4, p. 282-294, 2001

West Yorkshire 2001

Item não circula. Consulte sua biblioteca.(Acessar)

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