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Refinado por: Nome da Publicação: Human Factors in Organizational Design and Management; remover
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1
The organization of work based on standardisation the question of scripts in call centers
The organization of work based on standardisation the question of scripts in call centers
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Livro 		Adicionar ao Meu Espaço

The organization of work based on standardisation the question of scripts in call centers

Fausto Mascia 1959- Laerte Sznelwar 1956-

Vink, P; Roningsveld, E A P; Dhondt, S, ed Human factors in organizational design and management Amsterdan : Elsevier, 1998

Amsterdan Elsevier 1998

Item não circula. Consulte sua biblioteca.(Acessar)

2
Task design based in tayloristic principles impacts in quality and workers health in banks and credit cards companies
Task design based in tayloristic principles impacts in quality and workers health in banks and credit cards companies
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Livro 		Adicionar ao Meu Espaço

Task design based in tayloristic principles impacts in quality and workers health in banks and credit cards companies

Laerte Sznelwar 1956- Roberto Marx 1958-; Mauro Zilbovicius 1958-

Vink, P; Roningsveld, E A P; Dhondt, S, ed Human factors in organizational design and management Amsterdan : Elsevier, 1998

Amsterdan Elsevier 1998

Item não circula. Consulte sua biblioteca.(Acessar)

3
Team work at a Center for Psychosocial Care (CAPS)
Team work at a Center for Psychosocial Care (CAPS)
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Artigo de Congresso 		Adicionar ao Meu Espaço

Team work at a Center for Psychosocial Care (CAPS)

Claudio Marcelo Brunoro Uiara Bandineli Montedo 1964-; Fausto Mascia 1959-; Laerte Sznelwar 1956-; Human Factors in Organizational Design and Management (9. 2008 Guaruja); International Symposium on Human Factors in Organizational Design and Management (9. 2008 Guaruja)

Sznelwar, Laerte Idal; Mascia, Fausto Leopoldo; Montedo, Uiara Bandineli, eds Human Factors in Organizational Design and Management; Proceedings of the Ninth International Symposium on Human Factors in Organizational Design Management. São Paulo;Santa Monica: Blucher: IEA Press, 2008

São Paulo Blucher Santa Monica IEA Press 2008

Item não circula. Consulte sua biblioteca.(Acessar)

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