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Altruistic Punishment: A Consumer Response to Service FailureSilva, Renata Gonçalves Santos ; Broilo, Patricia Liebesny ; Espartel, Lélis Balestrin ; Basso, KennyJournal of marketing theory and practice, 2017-10, Vol.25 (4), p.421-435 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |