Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: Livro
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The other invisible hand: Delivering public services through choice and competitionLe Grand, JulianPrinceton: Princeton University Press 2009Texto completo disponível |
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2 |
Material Type: Artigo
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Increasing citizen satisfaction with municipal services: the function of intangible factorsGendel-Guterman, Hanna ; Billig, MiriamInternational review on public and nonprofit marketing, 2021-06, Vol.18 (2), p.171-186 [Periódico revisado por pares]Berlin/Heidelberg: Springer Berlin HeidelbergTexto completo disponível |
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3 |
Material Type: Artigo
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Asymmetry in inter-municipal cooperation in health services – How does it affect service quality and autonomy?Arntsen, Bjørnulf ; Torjesen, Dag Olaf ; Karlsen, Tor-IvarSocial science & medicine (1982), 2021-03, Vol.273, p.113744-113744, Article 113744 [Periódico revisado por pares]England: Elsevier LtdTexto completo disponível |
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4 |
Material Type: Artigo
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Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking ProjectAmmons, David N. ; Rivenbark, William C.Public administration review, 2008-03, Vol.68 (2), p.304-318 [Periódico revisado por pares]Malden, USA: Blackwell Publishing IncTexto completo disponível |
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5 |
Material Type: Artigo
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Assessing the municipal service quality of residential neighborhoods based on SERVQUAL, AHP and Citizen's Score Card: A case study of Dhaka North City Corporation area, BangladeshAfroj, Sadia ; Hanif, Fahmida ; Hossain, Muntasir Bin ; Fuad, Nafis ; Islam, Ishrat ; Sharmin, Nusrat ; Siddiq, FaribaJournal of urban management, 2021-09, Vol.10 (3), p.179-191 [Periódico revisado por pares]Amsterdam: ElsevierTexto completo disponível |
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6 |
Material Type: Artigo
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“Service” Municipal Administration as Part of the Development of Youth Entrepreneurship in RussiaMartynova, Svetlana E. ; Dmitriev, Yuri Glebovich ; Gajfullina, Marina M. ; Totskaya, Yulia A.Social indicators research, 2017-09, Vol.133 (3), p.1151-1164 [Periódico revisado por pares]Dordrecht: Springer Science + Business MediaTexto completo disponível |
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7 |
Material Type: Artigo
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Factors associated with caregiver burden among adult (19–64 years) informal caregivers – An analysis from Dutch Municipal Health Service dataKoopman, Emma ; Heemskerk, Monique ; Beek, Allard J. ; Coenen, PieterHealth & social care in the community, 2020-09, Vol.28 (5), p.1578-1589 [Periódico revisado por pares]England: Wiley Subscription Services, IncTexto completo disponível |
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8 |
Material Type: Artigo
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Militarisation of municipal service provision in metropolitan Nairobi? A localised document analysis of Africa's 'fatigue duty' politicsK'Akumu, O. A.Journal of contemporary African studies, 2022-10, Vol.40 (4), p.495-510 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |
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9 |
Material Type: Artigo
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The impact of a discarded diagnosis and focus on early warning signs of aggression on relations between user and municipal service providers - a narrative of a complex caseFluttert, F. A. J. ; Bjørkly, Stål ; Dale, Karl YngvarCurrent psychology (New Brunswick, N.J.), 2022-08, Vol.41 (8), p.5503-5513 [Periódico revisado por pares]New York: Springer USTexto completo disponível |
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10 |
Material Type: Artigo
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Effects of COVID‐19 on communication, services, and life situation for older persons receiving municipal health and care services in Stjørdal municipality in NorwayKjerkol, Ingvild ; Linset, Kristel ; Westeren, Knut IngarHuman behavior and emerging technologies, 2021-01, Vol.3 (1), p.204-217Hoboken, USA: John Wiley & Sons, IncTexto completo disponível |