The Effect of the Implementation of E-CRM Electronic Satisfaction and Loyalty, Electronic Consumers of Mellat Bank's Website
Jamali, Mehdi ; Mehrabadi, Mohammad Azimi ; Pouri, Mohammad
Revista Administração em Diálogo, 2017-04, Vol.19, p.117-135 [Peer Reviewed Journal]Pontifícia Universidade Católica de São Paulo
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