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Generic balanced scorecard framework for third party logistics service provider

Rajesh, R ; Pugazhendhi, S ; Ganesh, K ; Ducq, Yves ; Lenny Koh, S.C

International Journal of Production Economics, November 2012, Vol.140(1), pp.269-282 [Periódico revisado por pares]

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  • Título:
    Generic balanced scorecard framework for third party logistics service provider
  • Autor: Rajesh, R ; Pugazhendhi, S ; Ganesh, K ; Ducq, Yves ; Lenny Koh, S.C
  • Assuntos: Balanced Scorecard ; Strategies Framework ; Third Party Logistics Service Provider ; 3pl ; Q-Sort Method ; Delphi Method ; Engineering ; Business
  • É parte de: International Journal of Production Economics, November 2012, Vol.140(1), pp.269-282
  • Descrição: To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.ijpe.2012.01.040 Byline: R. Rajesh (a), S. Pugazhendhi (b), K. Ganesh (c), Yves Ducq (d), S.C. Lenny Koh (e) Keywords: Balanced scorecard; Strategies framework; Third party logistics service provider; 3PL; Q-sort method; Delphi method Abstract: To provide valuable support for successful decision-making, managers needs a balanced set of financial and non-financial measures that represent different requirements, strategic goals, strategies, resources, and capabilities and the causal relationships between these domains. The balanced scorecard (BSC) is such a measurement system. Although much discussion has taken place in industries and academia circles for the development of BSC for third party logistics (3PL) service provider, little research exists which studies and develops BSC strategies for 3PL service providers. This study proposed a set of strategies for BSC of 3PL service providers. We devised a strategies framework for all the four BSC perspectives of the various functions of 3PL service providers and the weightages for the different strategies are evaluated using Delphi analysis. The implementation of the proposed framework in a 3PL company is also discussed. Author Affiliation: (a) Department of Mechanical Engineering, Noorul Islam University, Kumarakoil, 629 180, Tamilnadu, India (b) Department of Manufacturing Engineering, Annamalai University, Chidambaram, 608 002, Tamilnadu, India (c) Supply Chain Management - Center of Competence, McKinsey Knowledge Center India Private Limited, McKinsey & Company, DLF Plaza Tower, DLF City Phase I, Gurgaon - 122002, Haryana, India (d) University of Bordeaux, IMS-LAPS-GRAI-UMR 5218 CNRS, 351 cours de la Liberation, 33405 Talence cedex, France (e) Logistics and Supply Chain Management (LSCM) Research Centre, Management School, The University of Sheffield, 9 Mappin Street, Sheffield S1 4DT, UK Article History: Received 28 August 2010; Accepted 30 January 2012
  • Idioma: Inglês

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