Implementation of a strategic planning process oriented towards promoting business process management (BPM) at a clinical research centre (CRC)
Victor Cattani Rentes Silvia Inês Dallavalle de Pádua; Eduardo Barbosa Coelho; Monica Akissue de Camargo Teixeira Cintra; Gabriela Gimenez Faustino Ilana; Henrique Rozenfeld
Business Process Management Journal Bingley, UK : Emerald Publishing Limited, 2019 v. 25, n. 4, p. 707-737, 2019Bingley, UK Emerald Publishing Limited 2019
Localização: EESC - Esc. Engenharia de São Carlos (PROD-023921 )(Acessar)