The virtual customer a new paradigm for improving customer relations in libraries and information services
Sueli Mara Soares Pinto Ferreira Réjean Savard
München K. G. Saur 2005
Localização: CEBIMAR - Centro de Biologia Marinha (CH751.2 8 ) e outros locais(Acessar)
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ch753.2 1
ch742.1.13 1
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