How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations

Spring, Martin ; Faulconbridge, James ; Sarwar, Atif

Journal of operations management, 2022-09, Vol.68 (6-7), p.592-618 [Periódico revisado por pares]

Boston, USA: Wiley Periodicals, Inc

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