Do They See Eye to Eye? Management and Employee Perspectives of High-Performance Work Systems and Influence Processes on Service Quality

Liao, Hui ; Toya, Keiko ; Lepak, David P ; Hong, Ying Kozlowski, Steve W. J

Journal of applied psychology, 2009-03, Vol.94 (2), p.371-391 [Periódico revisado por pares]

Washington, DC: American Psychological Association

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