Application of Six Sigma DMAIC methodology in a transactional environment
Antony, Jiju ; Singh Bhuller, Anmol ; Kumar, Maneesh ; Mendibil, Kepa ; Montgomery, Douglas C Antony, Jiju
The International journal of quality & reliability management, 2012-01, Vol.29 (1), p.31-53 [Periódico revisado por pares]Bradford: Emerald Group Publishing Limited
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