Empirical research on Kano's model and customer satisfaction

Lin, Feng-Han ; Tsai, Sang-Bing ; Lee, Yu-Cheng ; Hsiao, Cheng-Fu ; Zhou, Jie ; Wang, Jiangtao ; Shang, Zhiwen Deng, Yong

PloS one, 2017-09, Vol.12 (9), p.e0183888-e0183888 [Periódico revisado por pares]

United States: Public Library of Science

Texto completo disponível