Human resources and strategy in outsourced and in-house call centers empirical findings from Brazil
Pedro Lucas de Resende Melo Felipe Mendes Borini; Moacir de Miranda Oliveira Junior; Academy of Management Annual Meeting (2007 Philadelphia, PA)
Doing well by doing good Philadelphia, PA : Academy of Management, 2007Philadelphia, PA Academy of Management 2007
Localização: FEA - Fac. Econ. Adm. Contab. e Atuária (CD 460 ) e outros locais(Acessar)
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