La calidad en blibliotecas y servicios de información rumbo a la satisfación del usuario
Maria Imaculada Cardoso Sampaio Mery P Zamudio Igami
Bibliotecas & Tecnologías de la Información Bogotá v. 2, n. 01, p. 4-17, 2005Bogotá 2005
Localização: IP - Instituto de Psicologia (AM=SMaria/45 )(Acessar)
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am=uma/21
am=rar/19
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