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Libraries act on their LibQUAL+ findings from data to action

Fred M Heath 1944-; Martha Kyrillidou; Consuella A Askew

Binghamton, NY Haworth Information Press c2004

Localização: FFLCH - Fac. Fil. Let. e Ciências Humanas    (025.1 L672 ) e outros locais(Acessar)

  • Título:
    Libraries act on their LibQUAL+ findings from data to action
  • Autor: Fred M Heath 1944-; Martha Kyrillidou; Consuella A Askew
  • Assuntos: Library surveys -- United States; Academic libraries -- Administration; Libraries -- Quality control; Information services -- Quality control; BIBLIOTECAS (ADMINISTRAÇÃO); Library Surveys -- United States; Library Services; Quality Control; Consumer Satisfaction; Library Administration -- methods -- United States; LibQUAL+
  • Notas: Includes bibliographical references and index
  • Descrição: The starving research library user: relationships between library institutional characteristics and Spring 2002 LibQUAL+ scores / Martha Kyrillidou, Fred M. Heath -- CONSORTIA -- Defending and expanding library turf-the need for scalable consumer research / Tom Sanville -- The OhioLINK LibQUAL+ 2002 Experience: a consortium looks at service quality / Jeff Gatten -- HEALTH SCIENCES LIBRARIES -- Exploring outcomes assessment: the AAHSL LibQUAL+ experience / Tamera Lee -- LibQUAL+ in a problem-based learning (PBL) medical school: the case study of the medical library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia / Jan H. LaBeause -- The evolution and application of assessment strategies at the University of Colorado Health Sciences Center / Rick B. Forsman -- The LibQUAL+ challenge: an Academic Medical Center's perspective, Duke University / Richard Peterson, Beverly Murphy, Stephanie Holmgren, Patricia L. Thibodeau -- An Academic Medical Library using LibQual+: The experience of the Galter Health Sciences Library, Northwestern University / James Shedlock, Linda Walton -- UNIVERSITY/COLLEGE LIBRARIES -- Quantifying qualitative data: using LibQUAL+ comments for library-wide planning activities at the University of Arizona / Wendy Begay, Daniel R. Lee, Jim Martin, Michael Ray -- Another tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment
    Program / Steve Hiller -- Mining LibQUAL+ data for pointers to service quality at Wayne State University / Barton Lessin -- We asked they what they thought, now what do we do? The use of LibQUAL+ data to redesign Public Services at the University of Pittsburgh / Amy E. Knapp -- LibQUAL+ meets strategic planning at the University of Florida / Stephen R. Shorb, Lori Driscoll -- Using LibQUAL+ data in strategic planning: Bowling Green State University / Lorraine J. Haricombe, Bonna J. Boettcher -- LibQUAL+ 2
  • Editor: Binghamton, NY Haworth Information Press
  • Data de criação/publicação: c2004
  • Formato: xviii, 254 p ill. (chiefly col.) 22 cm.
  • Idioma: Inglês
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  • Realização: ABCD-USP USP   Logos de Redes Sociais: Freepik

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